Frequently Asked Questions

These are the questions that you might ask when you just arrived at Bitkingz Casino. We don't complicate, but make it easy for you. If you still have doubts, just contact us!

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If you forgot your password you can get a new password immediately using the forgot password page . If you run into any issues our super friendly 24/7 support team will help you in real time via chat or just email at

Sure. You are able to either self-exclude yourself for a specified period of time in your personal profile or let our Support Service Team close your account with a possibility to reopen it later. Just contact them directly through Live Chat or send an email to They work 24/7 and will sort everything out as fast as possible.

We have a special bonus terms page, where you can read all general terms regarding bonuses and free spins just click here.

To upload the required documents, go to your personal profile and click on the ‘Documents’ tab. Please mind that the file size should not exceed 2MB. Accepted file formats are pdf, gif, jpeg, jpg, bmp, png and tif. Once the documents are uploaded, please wait until we check them and verify your account. You can find out the status of your documents by clicking on the ‘Documents’ tab like before.

First, please check your Flash and Java software versions. To play any of the games, players must have the latest version of Java and Flash installed on their devices. Second, check your Internet connection because you might have lost it. Third, please clear your browser cache and cookies, restart the browser and try again. In case it still does not work, contact our Support Service Team. We will find a solution to any of such problems!


You can check available options for deposits and withdrawals at our payments page.

Withdrawals at our casino are really fast. We aim to process all withdrawals within 12 hours, but in most cases we will pay you much faster! Besides, we suggest that you upload your documents in profile to speed up all your withdrawals, and do not have withdrawal cancelled due to verification required.


We use the best and most innovative technologies, 128-bit Secure Socket Layer encryption and PGP protocol included, to ensure safe and secure data transfer.

At Bitkingz Casino we hold fair gaming to the highest standards and provide our players with only the best fair and responsible gaming providers. Apart from that, all games hold necessary Random Number Generation certificates.

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